Milbeth Terms & Conditions — Complete, Plain English

1. Introduction & Eligibility

These Terms and Conditions ("Terms") form a legal agreement between the Milbeth platform ("Milbeth", "we", "us") and users of the platform ("you", "player"). By using the milbeth.app website and mobile application, you agree to these Terms.

Milbeth is a licensed online gaming and betting platform providing a safe and transparent gaming environment for players in Bangladesh. Our goal is to deliver an honest, fair, and enjoyable gaming experience to every player.

In addition to these Terms, our Privacy Policy and Responsible Gaming Policy Which apply and form an integral part of these Terms & Conditions.

2. Account Registration & Responsibilities

To create an account on Milbeth, you must comply with the following requirements:

• Each person may register only one account. Creating multiple accounts is strictly prohibited.
• You must provide accurate and truthful information at registration — including your name, date of birth, phone number, and email address.
• You are solely responsible for keeping your account password confidential. Sharing your password with anyone is strictly prohibited.
• You are solely responsible for all activity carried out on your account.
• Renting, selling, or sharing your account with anyone else is strictly prohibited.
• If your details change, you must update your account information promptly.

Milbeth reserves the right to verify account information at any time. Providing false information will result in immediate account suspension and possible forfeiture of balance.

3. Age Verification & KYC Process

To ensure security and regulatory compliance, Milbeth operates a Know Your Customer (KYC) process. Identity verification is mandatory in the following situations:

• Before Your First Withdrawal
• When a deposit exceeds a specified limit
• When Suspicious Activity Is Detected
• During the resolution of any dispute

KYC verification may require: a scanned copy of your National ID (NID), passport, or driving licence, along with a recent photo. Milbeth stores this information with complete confidentiality and uses it solely for verification purposes.

4. Betting Rules

The following rules apply at all times when betting on Milbeth:

• Once a bet is confirmed, it cannot be cancelled or changed.
• Each bet has a minimum and maximum stake, which may vary depending on the game or event.
• If an event is cancelled or postponed, the stake for that bet will be refunded.
• If incorrect odds are displayed due to a technical error, Milbeth reserves the right to void the affected bets.
• In live betting, any bet already confirmed will stand even if your internet connection drops.
• Coordinated betting across multiple accounts on the same event is prohibited.

Milbeth is committed to offering fair odds across all betting events. If unusual betting patterns are detected on a particular event, we reserve the right to review the bets in question.

5. Deposit & Withdrawal Policy

Milbeth supports Bangladesh's popular payment methods. The following rules apply to all deposits and withdrawals:

• Deposit: Deposits can be made via bKash, Nagad, Rocket, and bank transfer. Funds are typically credited to your account instantly.
• Minimum Deposit: ৳500 (five hundred BDT).
• Withdrawal: Withdrawals from verified accounts are processed within 1 to 3 business days.
• Minimum Withdrawal: ৳1,000 (one thousand BDT).
• It is recommended that your deposit and withdrawal methods match. For example, if you deposit via bKash, withdrawals should also be made via bKash.
• Withdrawals to third-party accounts are not permitted.
• Withdrawals may be on hold until account verification is complete.

6. Bonus & Promotion Terms

Milbeth offers a range of bonuses and promotions. Each bonus has specific terms that are clearly stated alongside the offer.

• Wagering Requirement: A specified wagering amount must be bet before any bonus funds can be withdrawn. This amount will be clearly stated in the bonus offer.
• Validity: Bonuses must be used within a specified time frame. Any unused bonus will expire at the end of that period.
• Multiple bonuses cannot be used simultaneously unless the offer explicitly permits it.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the relevant conditions have been met.
• Milbeth reserves the right to modify, suspend, or cancel any promotion at any time.
• If bonus abuse is detected, the bonus will be cancelled and the account may be suspended.

7. Responsible Gaming

Milbeth believes gaming should be a source of entertainment, not addiction. We encourage every player to game responsibly.

• You can set your own daily, weekly, and monthly deposit limits on your account.
• If you need a short break, you can use the "Cooling Off" option.
• For an extended break, you can apply for the Self-Exclusion option.
• If signs of gaming addiction appear, our support team is ready to help.

To learn more, visit our Responsible Gaming View Page.

8. Prohibited Activities

The following activities are strictly prohibited on the Milbeth platform:

• Opening multiple accounts to take advantage of bonuses or promotions.
• Placing bets using software, bots, or any automated system.
• Using another person's account or sharing your account credentials.
• Creating an account using a false or fraudulent identity.
• Attempting to hack or gain unauthorized access to Milbeth's systems.
• Engaging in money laundering or any other illegal financial activity.
• Behaving in an offensive or abusive manner toward other players or Milbeth staff.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.

9. Security & Privacy

Protecting your personal information and financial data is Milbeth's top priority. Here's how we keep your data safe:

• All data transmissions are secured with SSL/TLS encryption.
• Passwords are never stored in plain text — only encrypted hashes are retained.
• You will be alerted immediately if a suspicious login is detected on your account.
• Your information is never sold or shared with third parties.

To learn more, visit our Privacy Policy Read.

10. Account Closure & Suspension

Milbeth may close or suspend any account under the following circumstances:

• If any provision of these Terms & Conditions is violated.
• Providing false information or engaging in identity fraud.
• If illegal activity is suspected.
• Failure to pass KYC verification.
• An inactivity fee may apply if your account remains dormant for an extended period (24 months).

You can also close your account at any time by contacting our support team. Any verified pending withdrawals will be processed before closure, unless the account is being closed due to a breach of these Terms & Conditions.

11. Dispute Resolution

Any disputes or complaints are handled through the following steps:

1. Step One: Contact our customer support directly at support@milbeth.app or via Live Chat.
2. Step Two: If your issue remains unresolved after contacting support, please complete the formal complaint form.
3. Step Three: Milbeth will issue a written decision within 7 business days of receiving a formal complaint.

In all disputes, Milbeth's system logs and records shall serve as the final and binding evidence.

12. Changes to Terms & Conditions

Milbeth reserves the right to update these Terms & Conditions at any time. When changes are made:

• The "Last Updated" date at the top of the page will reflect any changes.
• A notice will be sent to your registered email address for any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated Terms & Conditions.